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• Orders are dispatched every second Wednesday
• Cut-off: Monday 12 PM before dispatch week
• Delivery via next-day UK courier
• Flat rate shipping: £4.50

Returns:
Due to the perishable nature of our cookies, we do not accept returns on cookie boxes once shipped

Refunds:
Refunds are only issued if:

The order arrives damaged (must provide photo evidence within 24 hours)
You received the wrong item
Your order was not dispatched as scheduled
Please email info@cookiecult.co.uk with your order number and issue details.

Cancellations:
Postal orders can be cancelled up to 48 hours before dispatch date