Privacy policy

At COOKIE CULT UK, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from cookiecult.co.uk.

1. Information We Collect

When you visit the site or place an order, we may collect the following:

  • Personal Information: name, email address, billing and shipping address, phone number, payment details

  • Order Information: products purchased, order date, and preferences

  • Device Information: IP address, browser type, time zone, and cookies

We do not store full payment information — all transactions are securely processed through Shopify and third-party payment processors (e.g., Stripe, PayPal).

2. How We Use Your Information

We use the information we collect to:

  • Fulfill orders and provide customer support

  • Communicate order updates and promotions

  • Improve our website and product offerings

  • Comply with legal and tax obligations

3. Sharing Your Information

We only share your information with trusted third parties who help us operate our store (e.g., Shopify, shipping providers, payment gateways). We do not sell or rent your data to anyone.

4. Cookies

Our website uses cookies to improve your browsing experience and track usage data. You can adjust your browser settings to disable cookies at any time.

5. Your Rights (EU/UK Customers)

If you are a UK or EU resident, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@cookiecult.co.uk

6. Data Retention

We retain order information for our records unless you request its deletion after your order is complete.

7. Contact Us

For more information about our privacy practices or if you have questions, email us at:
📩 info@cookiecult.co.uk