Refund policy

Perishable Products:
As all items are freshly baked and perishable, we do not accept returns or exchanges after dispatch or collection.

Refunds:
Refunds are issued only if:

• The order arrives damaged (photo proof required within 24 hours)

• You receive the wrong product

• Your order is not fulfilled on the agreed dispatch or collection date

To request a refund, please contact us at info@cookiecult.co.uk with your order number and a description of the issue.

Cancellations:

• Postal Orders: Cancel up to 48 hours before dispatch

• Custom Cakes & Collections: Cancel up to 72 hours before collection