Frequently Asked Questions
When is the next cookie box dispatch?
We ship cookie boxes every second Wednesday. To make the next drop, place your order by Monday 12 PM of dispatch week.
Do you ship nationwide?
Yes! We offer UK-wide shipping for our cookie boxes via next-day delivery. A flat shipping fee of £4.50 applies.
Can I collect my order locally?
Yes — our custom cookie cakes and personalised cookies are available for collection only from our Aberdeen bakery at:
📍 12 St Swithin Street, AB10 6XD
How do I choose my collection date?
You’ll select your preferred pickup date during checkout for all pre-order items.
Can I customise my cookie cake?
Absolutely! Choose your size, flavour, chocolate, icing, and toppings directly on the product page before checkout.
Do you accept returns or offer refunds?
As our products are perishable, we don’t accept returns. However, if your order arrives damaged or incorrect, contact us within 24 hours at info@cookiecult.co.uk.
Do you cater for allergies?
Our bakery handles nuts, dairy, gluten, and soy. While we do our best to avoid cross-contamination, we cannot guarantee allergen-free products.
Can I cancel or change my order?
Yes — you can cancel:
Postal orders up to 48 hours before dispatch
Pre-order cakes up to 72 hours before collection